Technical Support Manager

2 semanas atrás


Brasil DocuSign, Inc. Tempo inteiro
Job Title: Technical Support Manager

At DocuSign, Inc., we are seeking a highly skilled Technical Support Manager to lead our team of Technical Support Engineers. As a Technical Support Manager, you will be responsible for ensuring the highest quality of support to our customers.

Key Responsibilities:
  • Lead and develop a team of Technical Support Engineers
  • Be responsible for motivating, recognizing, developing, mentoring, and training the team and onboarding new team members
  • Drive operational efficiency, including measuring key metrics, process improvement initiatives, documentation, and change management
  • Conduct twice a year employee focal reviews for direct reports
  • Act as the liaison between Support and Engineering, Professional Services, and Product Management organizations
  • Support large enterprise customers as they develop customized uses for the core Docusign products and services
  • Identify trending issues for customers and internal employees that may require escalation
  • Perform check of escalated issues found by internal team members prior to advancing through proper channels
  • Handle Support Risk Assessment Team compliance activities
Requirements:
  • 8+ years of experience in a technical customer-facing role (Support, Professional Services, development support etc.) for an enterprise SaaS product
  • English language proficiency: native or fluent
  • Experience of leading large technical teams
  • 5+ years of experience as a lead role or manager within a Technical Support team
  • Technical background in software is required in order to support the team and handle escalations efficiently
  • 3+ years' experience working in a hybrid workforce environment
  • Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area
Preferred Qualifications:
  • Web-based applications development experience is a plus
  • Team builder passionate about customer successes, employee satisfaction, and continuous improvement
  • Experience in providing technical customer support a strong preference
  • Experience using Salesforce and Salesforce Apex
  • Knowledge or experience with DocuSign and/or competitor products
  • Experience with technical training and content creation
  • Experience with ticket management systems and call tracking applications
  • Proficiency in additional languages beyond English
Life at DocuSign:

At DocuSign, we are committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. We strive to create an inclusive and diverse work environment where everyone has the opportunity to succeed.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need any accommodations during the application process, please contact us at [insert contact email].



  • Brasil DocuSign, Inc. Tempo inteiro

    Job SummaryWe are seeking a highly skilled Technical Support Manager to lead our team of Technical Support Engineers. As a Technical Support Manager, you will be responsible for ensuring the highest quality of support to our customers.The ideal candidate will have 8+ years of experience in a technical customer-facing role, with a strong technical background...

  • Technical Support Manager

    3 semanas atrás


    Brasil DocuSign, Inc. Tempo inteiro

    Job Title: Technical Support ManagerAt DocuSign, Inc., we are seeking a highly skilled Technical Support Manager to lead our team of Technical Support Engineers. As a Technical Support Manager, you will be responsible for ensuring the highest quality of support to our customers.Key Responsibilities:Lead and develop a team of Technical Support EngineersBe...


  • Brasil DocuSign, Inc. Tempo inteiro

    Job SummaryThe Technical Support Manager at DocuSign, Inc. leads a team of Technical Support Engineers, ensuring the highest quality of support to our customers. This role requires a strong technical background, excellent leadership skills, and the ability to motivate and develop a team of technical experts.Key ResponsibilitiesLead and develop a team of...

  • Technical Writing Manager

    3 semanas atrás


    Brasil Tbwa ChiatDay Inc Tempo inteiro

    Job Title: Technical Writing ManagerWe are seeking a seasoned Technical Writing Manager to join our Developer Experience Content team. As a key member of our global team, you will be responsible for leading a team of technical writers to produce high-quality developer guides, API and event references, changelogs, and other resources.Key Responsibilities:Lead...


  • Brasil SupportYourApp Tempo inteiro

    Technical Support ConsultantAbout the Role:We are seeking a highly skilled Technical Support Consultant to join our team at SupportYourApp. As a Technical Support Consultant, you will be responsible for providing exceptional technical support to our clients via various communication channels.Key Responsibilities:Provide technical support to clients via...

  • Technical Support Specialist

    6 minutos atrás


    Brasil DocuSign, Inc. Tempo inteiro

    Job SummaryWe are seeking a highly skilled Technical Support Engineer II to join our team at DocuSign, Inc. As a Technical Support Engineer II, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide technical support to customers via various...


  • Brasil SupportYourApp Tempo inteiro

    {"h1": "Unlock Your Potential in Tech Support ", "p": "Are you passionate about delivering exceptional technical support and resolving complex issues? Do you have a strong background in networking and a desire to work with a global team? ", "ul": ["Provide top-notch technical support via multiple channels ", "Collaborate with developers and other departments...

  • Technical Support Specialist

    2 semanas atrás


    Brasil DocuSign, Inc. Tempo inteiro

    Job Title: Technical Support Engineer IIAt Docusign, we're committed to building trust and making the world more agreeable for our employees, customers, and communities. As a Technical Support Engineer II, you'll be the strategic customer advisor and internal voice for our customer base within the highest technical areas of the Docusign Agreement Cloud.Key...


  • Brasil SupportYourApp Inc. Tempo inteiro

    Technical Support ConsultantAre you passionate about technology and customer satisfaction? We're looking for a skilled Technical Support Consultant to join our team at SupportYourApp Inc.Key Responsibilities:Provide exceptional technical support via phone, email, and chatResolve complex technical issues and gather data to improve support processesWork with...


  • Brasil SupportYourApp Tempo inteiro

    Unlock Your Potential as a Technical Support ConsultantAre you passionate about technology and eager to make a difference in the lives of customers? Do you have a knack for troubleshooting and problem-solving? We're looking for a skilled Technical Support Consultant to join our team at SupportYourApp!About the Role:Provide exceptional technical support to...

  • Technical Support Specialist

    3 semanas atrás


    Brasil SupportYourApp Inc. Tempo inteiro

    {"title": "Technical Support Specialist", "description": "Unlock Your Potential in a Multicultural EnvironmentAre you passionate about technology and customer support? Do you thrive in a dynamic and multicultural environment? We're looking for a Technical Support Specialist to join our team at SupportYourApp Inc.Key Responsibilities:Provide exceptional...

  • Technical Support Specialist

    2 semanas atrás


    Brasil DocuSign, Inc. Tempo inteiro

    Job Title: Technical Support Engineer IIAt Docusign, we're committed to building trust and making the world more agreeable for our employees, customers, and communities. As a Technical Support Engineer II, you'll be the strategic customer advisor and internal voice for our customer base within the highest technical areas of the Docusign Agreement Cloud.Key...


  • Brasil SupportYourApp Inc. Tempo inteiro

    Unlock Your Potential as a Technical Support ConsultantAre you passionate about technology and eager to make a difference in the lives of customers? Do you have a knack for troubleshooting and problem-solving? We're looking for a skilled Technical Support Consultant to join our team at SupportYourApp Inc.About the RoleAs a Technical Support Consultant, you...

  • Technical Support Specialist

    10 minutos atrás


    Brasil SupportYourApp Tempo inteiro

    Unlock Your Potential in Tech SupportAt SupportYourApp, we're seeking a skilled Technical Support Consultant to join our multicultural and multilingual team. As a Technical Support Consultant, you'll provide exceptional technical support via calls, chats, and emails, resolving support inquiries of various difficulties and ensuring customers' satisfaction...

  • Technical Support Specialist

    2 semanas atrás


    Brasil SupportYourApp Inc. Tempo inteiro

    {"h1": "Technical Support Consultant", "p": "Are you passionate about technology and customer satisfaction? We are looking for a skilled Technical Support Consultant to join our team at SupportYourApp Inc. As a Technical Support Consultant, you will be responsible for providing exceptional technical support to our clients via calls, emails, and chats. You...


  • Brasil DocuSign, Inc. Tempo inteiro

    Job Title: Technical Support Engineer IIAt Docusign, we are seeking a highly skilled Technical Support Engineer II to join our team. As a Technical Support Engineer II, you will be responsible for providing exceptional technical support for the Docusign Agreement Cloud (DAC) and associated services.Key Responsibilities:Provide technical support for the...


  • Brasil DocuSign, Inc. Tempo inteiro

    Job SummaryAt Docusign, we're looking for a skilled Technical Support Engineer II to join our team. As a Technical Support Engineer II, you will be responsible for providing exceptional technical support to our customers, ensuring they have a seamless experience with our products. You will work closely with our internal teams to resolve technical issues,...


  • Brasil iSource Professionals Tempo inteiro

    Our client - MSP is looking to hire a SOC Technical Account Manager (TAM). This role will primarily customer facing for clients in Canada . This role is 100% remote in Brazil with a long term contract. Salary: 22,000 BRL/month (all inclusive CNPJ) SOC Technical Account Manager Focus : Client relationship management, technical expertise, and strategic...


  • brasil iSource Professionals Tempo inteiro

    Our client - MSP is looking to hire a SOC Technical Account Manager (TAM). This role will primarily customer facing for clients in Canada. This role is 100% remote in Brazil with a long term contract.Salary: 22,000 BRL/month (all inclusive CNPJ)SOC Technical Account ManagerFocus: Client relationship management, technical expertise, and strategic planning....


  • Brasil DocuSign, Inc. Tempo inteiro

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Docusign, Inc. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Provide technical...