Vehicle Service Supervisor

1 semana atrás

Natal, Rio Grande do Norte, Brasil beBeeFacilitator Tempo inteiro R$635.000 - R$854.000
Key Roles and Responsibilities

Maximise service, sales, and profitability by achieving maximum productivity, efficiency, and customer satisfaction.

  • Staff Management:
    • Manage staff time and attendance, productivity, and efficiency.
    • Supervise and coach staff to maintain a customer-focused environment.
    • Ensure staff adhere to dress code and PPE requirements.
    • Identify training and development needs for staff.
    • Conduct staff performance reviews/appraisals as required.
    • Hold regular staff meetings and feedback sessions.
  • Workshop Operations:
    • Conduct daily WIP planning.
    • Monitor and manage workshop productivity and efficiency.
    • Interact daily with Service Advisors and the Parts Department to ensure parts availability for scheduled services.
    • Ensure all vehicles are serviced in line with OE service schedules and requirements.
    • Confirm all vehicles are tested and operating correctly after work is completed.
  • Customer Service Levels:
    • Ensure internal and external customers are kept up to date with their vehicle's progress at all times.
    • Resolve customer complaints promptly.
  • Workshop Administration:
    • Ensure 100% accurate data input in Embrace (e.g. hour readings, job start and end dates, correct fault codes, and correct job types).
    • Ensure all SOPs are adhered to.
    • Update workshop manuals when necessary.
    • Ensure accurate costing and closure of job cards.
    • Ensure all required documents are attached to job cards, both manually and electronically.
    • Ensure job cards are sent to the filing room according to the monthly handover schedule.
    • Request quotations from preferred suppliers for outsourced and outwork jobs and process them on time.
    • Sign off job cards in accordance with requirements.
  • Reports:
    • Generate the open job card report daily.
    • Investigate and ensure only WIP job cards remain open.
    • Report any WIP to management.
    • Generate the open purchase order report daily.
    • Investigate and ensure only WIP orders remain open.
    • Submit all required reports to management within agreed timelines.
  • Asset Management:
    • Manage and maintain all company assets.
    • Report any loss or damage of company assets to management.
    • Request asset disposal in line with SOP and authority schedules.
  • Recovery and Warranty Claims:
    • Ensure correct recovery and warranty claim processes are followed.
  • Financial Performance:
    • Manage the workshop in a cost-effective manner.
    • Provide profit and loss reports as requested.
  • Quality Standards:
    • Ensure the workshop has the correct tools and equipment for the job at hand.
    • Ensure tools are in good working condition and suitable for specific tasks.
    • Conduct frequent spot checks to ensure required service standards are met.
  • General:
    • Maintain professional conduct at all times.

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