Chief Operational Officer

1 semana atrás


Espumoso, Rio Grande do Sul, Brasil beBeeLeadership Tempo inteiro R$90.000 - R$130.000
Operational Leadership Opportunity

We are seeking an experienced Operational Leader to oversee the efficient management of our operational teams. The successful candidate will be responsible for designing and implementing processes that drive stable performance, as well as setting up and monitoring Key Performance Indicators (KPIs) to achieve regional goals.

Responsibilities:
  • Directly manage operational teams, including customer support and teaching teams
  • Develop and implement efficient operational processes and structures
  • Establish KPIs and motivational frameworks for team leaders and their teams
  • Oversee day-to-day operations and ensure quality through performance analytics and QA frameworks
Requirements:
  • Management experience with teams over 50 people
  • Experience in sales, contact center, and customer support
  • English and Portuguese proficiency
Benefits:
  • Global collaboration opportunities
  • Competitive compensation package
  • Flexible work schedule
  • Professional development opportunities
  • Location options in Belgrade or remote work

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