Professional Engagement Specialist

Há 2 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeConversion Tempo inteiro R$60.000 - R$85.000

At the forefront of gaming innovation, we're dedicated to crafting exceptional experiences that captivate millions worldwide. As a dynamic and international team, we foster a collaborative remote culture that prioritizes excellence in every endeavor.

Role Overview

We seek an experienced Professional with a customer-centric approach to proactively engage potential customers, guide them through onboarding, and ensure seamless transitions onto our platform.

This role demands exceptional communication skills, a proactive attitude towards converting inquiries into active users, and a deep understanding of our products and services.

  • Outbound Communications: Establish connections with customers who have expressed interest in our offerings.
  • Customer Conversion: Convert potential customers into engaged members by providing a positive experience, addressing concerns, and facilitating a smooth onboarding process.
  • Product Expertise: Develop a comprehensive understanding of our company's portfolio to effectively convey value, benefits, and unique features.
  • Cross-Functional Collaboration: Work closely with Customer Service, CRM, Operations, and Marketing teams to share insights and enhance customer conversion and engagement strategies.

Requirements:

  • Bachelor's degree required.
  • Minimum 2 years in outbound sales and customer service roles.
  • Prior experience in iGaming or online casino industry is essential.
  • At least 6 months of voice/phone call center experience handling US-based accounts.

What We're Looking For:

  • Passion for delivering top-tier support and exceeding customer expectations.
  • Strong technical aptitude and proficiency in using customer-facing software.
  • Familiarity with CRM platforms is a plus but not essential.

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