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IT Support Team Lead
2 meses atrás
We are seeking a highly skilled and experienced Desktop Support Lead to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing technical support and guidance to our internal departments.
Key Responsibilities- Provide 2nd line IT support for all internal departments
- Follow-up and support of Desktop/Laptop and Mobile Devices
- Stock and asset management
- Installing and configuring PCs and peripherals on request
- Maintaining and improving customer service and availability
- Developing and maintaining documentation for all ICT support related subjects and producing reports as and when required
- Providing onsite support during events
- Providing trainings/demos when needed
- Advance English/Spanish language skills
- Experience in PC and/or mobile telephony support
- Good knowledge of Network and Server Administration
- Hands-on experience in mounting and unmounting devices
- Good knowledge of Windows OS (Windows 10) & MS Office
- Good knowledge of hardware (HP, DELL, Lenovo)
- Excellent customer service, interpersonal, communication and team collaboration skills
- Excellent administrative skills (punctual and meticulous)
- Quick learner, punctual & interested in the progress of IT
- TCS Benefits – Brazil: Health insurance, Dental Plan, Life insurance, Transportation vouchers, Meal/Food Voucher, Childcare assistance, Gympass
- TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
- Partnership with SESC
- Reimbursement of Certifications
- Free TCS Learning Portal – Online courses and live training
- International experience opportunity
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- TCS Gems – Recognition for performance
- Xcelerate – Free Mentoring Career Platform