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IT Support Team Lead

2 meses atrás


Sorocaba, São Paulo, Brasil Tata Consultancy Services Tempo inteiro
About the Role

We are seeking a highly skilled and experienced Desktop Support Lead to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing technical support and guidance to our internal departments.

Key Responsibilities
  • Provide 2nd line IT support for all internal departments
  • Follow-up and support of Desktop/Laptop and Mobile Devices
  • Stock and asset management
  • Installing and configuring PCs and peripherals on request
  • Maintaining and improving customer service and availability
  • Developing and maintaining documentation for all ICT support related subjects and producing reports as and when required
  • Providing onsite support during events
  • Providing trainings/demos when needed
Requirements
  • Advance English/Spanish language skills
  • Experience in PC and/or mobile telephony support
  • Good knowledge of Network and Server Administration
  • Hands-on experience in mounting and unmounting devices
  • Good knowledge of Windows OS (Windows 10) & MS Office
  • Good knowledge of hardware (HP, DELL, Lenovo)
  • Excellent customer service, interpersonal, communication and team collaboration skills
  • Excellent administrative skills (punctual and meticulous)
  • Quick learner, punctual & interested in the progress of IT
What We Offer
  • TCS Benefits – Brazil: Health insurance, Dental Plan, Life insurance, Transportation vouchers, Meal/Food Voucher, Childcare assistance, Gympass
  • TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
  • Partnership with SESC
  • Reimbursement of Certifications
  • Free TCS Learning Portal – Online courses and live training
  • International experience opportunity
  • Discount Partnership with Universities and Language Schools
  • Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
  • TCS Gems – Recognition for performance
  • Xcelerate – Free Mentoring Career Platform