IT Support Specialist
3 semanas atrás
Transform your career with Tata Consultancy Services as a Desktop Support Lead.
We are looking for a skilled professional to join our team and provide exceptional support to our internal departments.
The ideal candidate will have:
- Advanced English/Spanish language skills
- Experience in PC and/or mobile telephony support
- Knowledge of Network and Server Administration
- Hands-on experience with mounting and unmounting devices
- Proficiency in Windows OS (Windows 10) & MS Office
- Knowledge of hardware (HP, DELL, Lenovo)
- Excellent customer service, interpersonal, and communication skills
- Administrative skills, including punctuality and meticulousness
- Quick learning and interest in IT
In this role, you will:
Provide follow-up and support for Desktop/Laptop and Mobile Devices
Manage stock and assets
Offer 2nd line IT support to internal departments
Provide guidance, assistance, and follow-up on client questions, problems, or troubleshooting
Install and configure PCs and peripherals on request
Maintain and improve customer service and availability
Develop and maintain documentation for ICT support-related subjects and produce reports as needed
Provide onsite support during events
Offer trainings/demos when required
TCS offers a range of benefits, including health insurance, dental plan, life insurance, transportation vouchers, meal/food vouchers, childcare assistance, Gympass, and more.
We promote an inclusive culture and value diversity, equity, and inclusion.
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