IT Support Specialist

3 semanas atrás


Sorocaba, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

Transform your career with Tata Consultancy Services as a Desktop Support Lead.

We are looking for a skilled professional to join our team and provide exceptional support to our internal departments.

The ideal candidate will have:

  • Advanced English/Spanish language skills
  • Experience in PC and/or mobile telephony support
  • Knowledge of Network and Server Administration
  • Hands-on experience with mounting and unmounting devices
  • Proficiency in Windows OS (Windows 10) & MS Office
  • Knowledge of hardware (HP, DELL, Lenovo)
  • Excellent customer service, interpersonal, and communication skills
  • Administrative skills, including punctuality and meticulousness
  • Quick learning and interest in IT

In this role, you will:

Provide follow-up and support for Desktop/Laptop and Mobile Devices

Manage stock and assets

Offer 2nd line IT support to internal departments

Provide guidance, assistance, and follow-up on client questions, problems, or troubleshooting

Install and configure PCs and peripherals on request

Maintain and improve customer service and availability

Develop and maintain documentation for ICT support-related subjects and produce reports as needed

Provide onsite support during events

Offer trainings/demos when required

TCS offers a range of benefits, including health insurance, dental plan, life insurance, transportation vouchers, meal/food vouchers, childcare assistance, Gympass, and more.

We promote an inclusive culture and value diversity, equity, and inclusion.


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