Expert Support Professional

1 semana atrás

Osasco, Brasil beBeeCustomerService Tempo inteiro US$40.000 - US$80.000
Customer Service Expert Opportunity

We are seeking a highly skilled and customer-focused individual to fill the role of Customer Service Expert. This is an exciting opportunity for someone who can provide exceptional support to our customers and distributors.

As a Customer Service Expert, you will be responsible for managing and developing the order fulfillment process, striving for excellent customer satisfaction. You will also support a participative environment by open communication and being an active supporter for a positive team atmosphere.

Key Responsibilities:
  • Provide a unique customer experience to customers/distributors within sales strategies
  • Offer the highest level of support on all aspects from order management (Quote to Cash)
  • Support agreed key performance indicators (KPIs)
  • Guarantee a consistently high level of responsiveness to internal and external customers
  • Ensure coordination of communication to customers/distributors
  • Support the continuous improvement process of order handling
  • Partner and coordinate with manufacturing sites (BU) to ensure high delivery performance and highest level of customer service
Required Skills and Qualifications:
  • Education in business administration
  • Experience: More than 3 years in a commercial sales position in target markets
  • Specialized knowledge
  • Good organisational skills
  • Formal commercial training is a plus
  • Customer centered values - A passion to serve customers
  • Strong sense of customer service
  • Be computer literate
  • Very good SAP skills
  • Professional English skills (verbal + written), another European language is a plus
Benefits:

This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization. As a Customer Service Expert, you will have the chance to develop your skills and expertise, work in a fast-paced environment, and make a real impact on our customers' lives.

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