Technical Support Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeTechnical Tempo parcial US$40.000 - US$60.000

We're looking for a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Provide exceptional technical support via calls and emails
  • Assume ownership of technical issues
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure the resolution of complex cases
  • Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions
  • Maintain working knowledge of our products and services
  • Support on-site activities for both technicians, customers, and subcontractors
  • Manage and maintain updated records of failures, maintenance activities, and bugs

Requirements:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • 2-4 years of prior experience in technical support, field service or related technical role
  • Strong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing) is a must
  • Experience communicating with electricians, contractors or technically-minded customers
  • Familiarity with construction plans or wiring schematics
  • Experience with Google Workspace, Help Scout (or similar ticketing system)
  • Experience with Pipeline Deals CRM and QuickBooks
  • Excellent interpersonal skills

PREFERRED SKILLS:

  • Strong troubleshooting and problem-solving skills, attention to detail

Benefits:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

About Us:

We are a leading provider of technical support services to companies around the globe. Our team works with clients from over 30 countries and speaks over 60 languages. We welcome people with various backgrounds and experiences to join our team.

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