Advanced Database Expert

We are seeking a highly skilled and experienced Senior Database Administrator to provide top-notch support for our customers and internal stakeholders.

About the Role:

• Function as the primary contact to research, address, and promptly fulfill database requests.
• Resolve cases in adherence to team standards to meet and exceed customer satisfaction.
• Provide support for Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server production and non-production databases.
• Perform tuning, troubleshooting, and production support for database environments in multi-AZ AWS environments, both on EC2 and RDS/Aurora platforms.
• Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks.
• Develop and maintain in-depth knowledge of our database through company-sponsored training and experience.
• Assist in daily administration activities, including setup, configuration, and monitoring of databases to ensure backups, availability, and performance are all maintained to the highest standards.
• Monitor and work with Salesforce ticket queue for schema changes, security changes, executing scripts, and refreshing non-production databases.
• Be familiar with Jira for managing change requests.
• Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.
• Assist support staff in troubleshooting SQL and other database errors.
• Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer.

Required Skills and Qualifications:

• Bachelor's Degree in Computer Science or a related STEM field, or equivalent experience.
• 5+ years' experience in database administration.
• 3+ years' experience in PostgreSQL, Oracle RDS, SQL.
• Hands-on experience with AWS (EC2, S3, EBS, IAM, and RDS).
• Highly proficient in one or more RDBMS technologies: MS SQL Server, AWS RDS/Aurora MySQL, AWS RDS/Aurora PostgreSQL, AWS RDS Oracle.
• Working knowledge of one or more database high availability scenarios such as AWS Multi-AZ database deployments, MS SQL Server Always on Availability Groups, Oracle Data Guard.
• Knowledge of data replication tools like MS SQL Server transactional replication, Oracle Golden Gate, AWS DMS/DMT.
• Unix/Linux general administration skills and/or bash/python/powershell scripting knowledge of ANSI SQL Language (SELECT, INSERT, UPDATE, DELETE, JOIN, WHERE, etc.).
• Strong analytical, communication (both written and verbal), and quality control skills.
• Ability to manage multiple tasks with different deadlines.
• Detail-oriented, self-motivated, and uses sound judgment.
• Team player with a desire to learn and improve skills.
• Experience with CRM systems like Salesforce and defect tracking systems like Jira.
• 3+ years' experience working directly with customers or key internal partners; preference for support for a B2B software company.
• Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving.
• Read, write, and speak fluent English.

Benefits Package:

• Competitive market salary.
• Bonus.
• Healthcare benefits.
• Annual wellness reimbursement.
• 16 weeks paid maternity and paternity leave.
• 2 paid days volunteering in the community.

Personal Qualities and Soft Skills:

• Enjoy teaching and mentoring others.
• Good communication and presentation skills.
• Strong work ethic and a positive, can-do attitude.
• Excellent communication skills and the ability to explain complex technical concepts to a varied audience.
• Strong follow-through and commitment to customers and employees.