Community Engagement Specialist
Há 6 dias
About the Role
We are seeking a highly skilled and customer-focused Community Associate to join our team at IWG plc. As a Community Associate, you will be responsible for providing exceptional customer service and support to our members, ensuring a seamless and enjoyable experience at our workspace.
Key Responsibilities
- Provide proactive and personalized support to customers, addressing their needs and concerns in a timely and professional manner.
- Manage multiple tasks and priorities, ensuring a high level of productivity and efficiency in a fast-paced environment.
- Build strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
- Collaborate with the Community Manager to plan and execute events, promotions, and activities that enhance the customer experience.
- Ensure the workspace is well-maintained, clean, and organized, adhering to IWG's high standards.
- Utilize technology and tools to streamline processes, improve efficiency, and enhance the customer experience.
About You
We are looking for a highly motivated and customer-centric individual who is passionate about delivering exceptional service. To be successful in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven experience in customer-facing roles, with a strong track record of providing exceptional service.
- Ability to work in a fast-paced environment, managing multiple tasks and priorities with ease.
- Basic IT skills, including proficiency in Microsoft Office and other relevant software.
- Legally eligible to work in the country you are applying within and at least 18 years old.
- B1 or higher level of English communication skills.
What We Offer
In addition to a competitive total compensation package, you will enjoy:
- Work-life balance, with no standard nights or weekends.
- Generous paid time off plans, including sick and vacation leave.
- Paid company holidays per calendar year, in addition to your PTO accrual.
- A quarterly bonus plan program, with a competitive salary rate.
- A bright and inspiring work environment.
- Training and development opportunities aligned with great career path opportunities.
- A professional workplace community, with business casual attire required.
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