Community Engagement Specialist

Há 6 dias


Rio de Janeiro, Rio de Janeiro, Brasil IWG plc Tempo inteiro

About the Role

We are seeking a highly skilled and customer-focused Community Associate to join our team at IWG plc. As a Community Associate, you will be responsible for providing exceptional customer service and support to our members, ensuring a seamless and enjoyable experience at our workspace.

Key Responsibilities

  • Provide proactive and personalized support to customers, addressing their needs and concerns in a timely and professional manner.
  • Manage multiple tasks and priorities, ensuring a high level of productivity and efficiency in a fast-paced environment.
  • Build strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Collaborate with the Community Manager to plan and execute events, promotions, and activities that enhance the customer experience.
  • Ensure the workspace is well-maintained, clean, and organized, adhering to IWG's high standards.
  • Utilize technology and tools to streamline processes, improve efficiency, and enhance the customer experience.

About You

We are looking for a highly motivated and customer-centric individual who is passionate about delivering exceptional service. To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in customer-facing roles, with a strong track record of providing exceptional service.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities with ease.
  • Basic IT skills, including proficiency in Microsoft Office and other relevant software.
  • Legally eligible to work in the country you are applying within and at least 18 years old.
  • B1 or higher level of English communication skills.

What We Offer

In addition to a competitive total compensation package, you will enjoy:

  • Work-life balance, with no standard nights or weekends.
  • Generous paid time off plans, including sick and vacation leave.
  • Paid company holidays per calendar year, in addition to your PTO accrual.
  • A quarterly bonus plan program, with a competitive salary rate.
  • A bright and inspiring work environment.
  • Training and development opportunities aligned with great career path opportunities.
  • A professional workplace community, with business casual attire required.


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