Implementation Consultant
3 semanas atrás
Join our team of experts as an Implementation Consultant, where you will play a critical role in helping our customers drive positive change by implementing and configuring solutions to achieve their Health and Safety Business Goals.
About the RoleAs an Implementation Consultant, you will be considered a trusted advisor across the entire implementation project lifecycle. Your role involves delivering solutions to both new and existing mid-market and enterprise customers, handling projects with varying scope and complexity. Collaborating with customers across all industries, you will lead efforts to capture, document, and configure requirements. Additionally, you will conduct testing, training, and support go-live activities to ensure customer satisfaction and desired outcomes are achieved.
Responsibilities- Serve the customer as a trusted advisor throughout the entire implementation project lifecycle, articulating the impact of solution design and adhering to scope, budget, and schedule.
- Manage customer and internal project team relationships and communication throughout the project, ensuring the customer and internal project team are kept up to date on the status of projects or tasks.
- Lead onsite and remote meetings and workshops with customer project teams, encompassing activities such as requirements gathering and configuration reviews to ensure the solution is aligned with customer requirements.
- Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers' needs and project goals.
- Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget, and timeline changes effectively.
- Perform solution testing and coordinate with quality assurance teams for QA testing and the customer during User Acceptance Testing.
- Develop and deliver onsite or remote customer-specific training programs during the project implementations.
- Assist Support teams with the resolution of customer configuration defects.
- Infrequent travel (up to 20%) to customer sites.
- This role sits in our Professional Services organization, within the Consulting Function, reporting to the Manager, Consulting.
- You will have access to the entire Global Services community for support, consisting of incredibly talented peers, project managers, solution architects, and subject matter experts.
- A tenured member of the team will be your dedicated Intelexian mentor for the duration of your onboarding.
- A unique opportunity to contribute first-hand to a bigger purpose, helping our customers eliminate injury/illness on the job.
- Ability to flex your consulting and configuration skills with our customers from around the world and across a variety of industries.
- Elevate your technical skills, developing expertise on the Intelex platform as well as other software and integrations that we leverage to support our customers (such as Datamaran, Enhesa, Verisk, and Workday).
- Opportunity to configure across multiple devices (desktop, mobile, etc.).
- A consulting background, with 5+ years of technical implementation consulting experience of SaaS solutions.
- Software and integration configuration experience, including coding (XML/HTML) to format structure and layout of SaaS software.
- Good understanding of cloud technology principles and service delivery organization targets.
- Demonstrated project management and organizational skills, able to lead mid-market and enterprise projects with ambitious deadlines.
- Excellent presentation skills, with experience delivering business and project solutions to audiences of different roles including customers from technical experts to director level.
- Capable of identifying obstacles and troubleshooting issues, seeking support when necessary.
- Customer obsessed, always seeking to understand customer choices and ways to delight our customers.
- A team player, constantly considering ways to improve performance and support others to ensure the team's overall success.
- An innovator, with an inquisitive mind, actively seeking new ways of working through experimentation to solve problems.
- Courageous, willing to respond to challenges and take on the unknown.
- Deliver results, setting high personal expectations for your own performance.
- Adaptable, and therefore comfortable dealing with uncertainty, complexity, and change.
- Strong interpersonal skills, particularly with regards to communicating and negotiating with customers and colleagues of all levels within an organization.
- Within 1 month, you will participate in corporate onboarding, learn about Intelex, our parent companies, our history, and our values.
- Within 2 months, you will complete key departmental onboarding assignments, learning the key components to the role, ensuring you are ready to be customer-facing.
- Within 4 months, you will fully ramp up, with role-specific critical metrics and targets.
- Within 1 year, you will effectively manage four or more concurrent projects, as well as deliver sustainment services for customer enhancements.
Once selected, you would have to undergo background and criminal record checks.
We welcome you to work with us, let's together make a difference in the world by helping companies become more sustainable by keeping their employees safe, minimizing their environmental impacts, and improving the quality of their products.
Here at Intelex, we embrace diversity, encourage innovation, support professional growth, and care about your work/life balance. If you want to learn more about us and how we are working towards achieving our vision of reducing deaths on the job by 2050, visit our site.
We value our people - Our Culture, Our Way
Our culture is the foundation of our success. We like to have fun, but we are serious about our role in the world. Maintaining work-life balance, investing in career development for our people, celebrating successes and milestones, and giving back to the community are just a few things that make Intelex such a cool place to work.
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