Implementation Consultant
3 semanas atrás
Join Anthology, a leading education and technology solutions provider, as an Implementation Consultant. In this role, you will lead the implementation of our Reach CRM solution, empowering institutions to respond dynamically to each student's unique experiences and needs.
About the Role:As an Implementation Consultant, you will work closely with customers to design and deliver Anthology's software solutions. You will become a subject matter expert in our solutions and implementation methodology, conducting business process reviews, guiding customers through complex design discussions and configuration sessions, and leading customer training.
Key Responsibilities:- Lead the implementation of our Reach CRM solution, ensuring successful project delivery and high customer satisfaction.
- Conduct business process reviews and design discussions to identify and implement effective solutions.
- Develop and deliver training programs to ensure customers achieve maximum value from our solutions.
- Collaborate with cross-functional teams to deliver projects efficiently and effectively.
- Identify and escalate risks and issues, ensuring timely resolution and minimal impact on projects.
- Bachelor's degree in Finance, Business Administration, Information Technology, or related field.
- At least 2 years of experience working with Microsoft Dynamics CE 365 and Power Platform or other CRM software.
- Strong business analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform-based solutions.
- Excellent written and oral communication skills, with the ability to present complex information to customers and stakeholders.
- Ability to work independently or as part of a team, with a strong focus on customer satisfaction and project delivery.
- Microsoft Certified: Power Platform PL-200.
- Microsoft Certified: Dynamics 365 Sales MB-210.
- Microsoft Certified: Marketing Functional Consultant MB-220.
- Knowledge of MS Dynamics HigherEd Accelerator.
- Higher Education industry experience.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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