Technical Support Specialist Role

Há 2 dias

Brasil beBeeCustomer Tempo inteiro R$35.000 - R$60.000
Customer Success Expert

We are seeking an experienced Customer Success Expert to join our team. As a key member of our success team, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for e-commerce brands.

The successful candidate will be responsible for completing onboarding tasks for merchants, involving front-end development on Shopify storefronts using HTML/Liquid, CSS, and JavaScript. This includes installing Okendo widgets, performing feature setup steps, customizing widgets, and addressing front-end bugs. Collaboration with other support team members, adherence to coding practices, and contribution to documentation are integral to this role.

Key Responsibilities:

  • Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases.
  • Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, JavaScript).
  • Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps.
  • Fulfill post-install and maintenance tasks for merchants.
  • Customize Okendo's widgets, install extra components, and investigate front-end bugs.
  • Follow Okendo's guidelines and coding practices to ensure high-quality work.
  • Maintain a high standard of work quality for yourself and your peers.
  • Actively solicit app reviews from satisfied customers.

Requirements:

  • 3+ years of experience in a customer-facing support role with a technical specialization.
  • Experience writing code, in either an academic or commercial setting. Ideally, using front-end technologies such as HTML, CSS, and JavaScript - an understanding of these technologies is a must.
  • Clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users.
  • Confidence at troubleshooting, debugging, and problem-solving.

Benefits:

  • Opportunity to participate in the creation of a top-notch Customer Success function from the ground up.
  • High-growth startup backed by top investors.

What We Need:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.

Why Join Us:

  • Be part of a dynamic and fast-paced environment.
  • Contribute to shaping the future of our company.

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