Global Oracle EBS Financials Support Specialist

Há 3 dias

Brasil Rimini Street, Inc Tempo inteiro
Unlock Career Opportunities with Rimini Street

We are seeking a highly skilled Global Oracle EBS Financials Support Specialist to join our dynamic team. As a key member of our Application Managed Services support team, you will provide exceptional remote-based support for mission-critical Oracle eBusiness Suite Financials modules.

About the Role

This role is ideal for individuals with 5+ years of experience in Oracle eBusiness Suite and strong troubleshooting skills. You will be responsible for evaluating complex customer issues, providing hands-on assistance to end-users, and working closely with clients to deliver a consistently high-quality customer experience.

Key Responsibilities
  • Evaluate complex customer issues using expert knowledge of Oracle applications functionality and develop an action plan to resolve issues.
  • Provide hands-on assistance to end-users via remote client connectivity or collaborative web meeting.
  • Work closely with end-users daily to understand their needs and deliver a consistently high-quality customer experience.
  • Replicate reported issues as needed for troubleshooting.
  • Provide new or modified application configuration to resolve incidents.
Requirements
  • Bachelor's Degree in Computer Science or related field or equivalent experience.
  • ITIL certification is a plus.
  • Advanced English language skills (written and verbal).
  • 5+ years of Oracle eBusiness Suite experience.
  • 3+ years direct support of application end-users in a corporate environment.
  • Functional expertise with solid understanding of underlying data flow and functionality in Oracle EBS Financials suite of modules.
What We Offer

As a Global Oracle EBS Financials Support Specialist at Rimini Street, Inc., you can expect:

  • A competitive estimated salary of $85,000 - $110,000 per year, based on experience and qualifications.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Ongoing training and professional development opportunities.
  • A dynamic and inclusive work environment with a diverse team of professionals.

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