E-commerce Growth Strategist

1 semana atrás

São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$90.000 - R$120.000
Job Overview

Dynamic E-commerce Operations Manager

Drive growth and success for our e-commerce merchants by delivering exceptional support, strategic guidance, and data-driven insights.

Responsibilities
  1. Merchant Development & Relationship Management
    • Establish trust with assigned merchants through proactive communication and timely issue resolution.
    • Collaborate with merchants to co-develop customized growth strategies aligned with their brand voice and audience.
    • Develop a deep understanding of merchant key performance indicators (KPIs) and align agency resources to achieve goals.
  2. Operational Process Optimization
    • Document and streamline merchant onboarding processes and day-to-day operations through the creation of Standard Operating Procedures (SOPs).
    • Provide timely support and ensure prompt resolution of merchant issues.
    • Cross-functional collaboration to align merchant needs with agency capabilities.
  3. Performance Coaching & Growth Enablement
    • Track and report on key merchant health metrics, identifying areas for improvement and providing actionable solutions.
    • Deliver coaching and training on content best practices, advertising optimization, and product listing enhancements.
    • Identify and drive upsell/cross-sell opportunities leveraging platforms and agency resources.
    • Build and maintain dashboards to visualize merchant performance trends, flagging underperforming accounts periodically.
    • Generate weekly/monthly operational reports highlighting positive and negative aspects, challenges, and improvement plans.
  4. Market Insights & Feedback Loop
    • Collect and synthesize merchant feedback on platform pain points, sharing insights with TikTok's product/operations teams to inform platform improvements.
    • Monitor industry trends and share actionable reports with merchants to stay ahead of competitors.
QualificationsEducation & Experience
  • Bachelor's degree in Business Administration, Marketing, E-commerce, or related field.
  • 5+ years of experience in merchant business development, account management, or e-commerce operations, preferably within social commerce platforms.
  • Familiarity with e-commerce workflows.
  • Exceptional communication and relationship-building skills with the ability to influence merchants and internal stakeholders.
  • Strong analytical mindset for data-driven decision-making.
  • Adaptability to fast-paced environments with the ability to manage multiple priorities.
  • Fluent English speaking and writing.

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