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Job Title: Front Office Team Member/ Receptionist

Job Summary:

We are seeking a highly motivated and customer-focused Front Office Team Member/ Receptionist to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Services: Greet and welcome guests, respond to their inquiries, and provide information about our hotel and services.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and process payments.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient operation.

Requirements:

  • Fluency in English: Excellent communication and language skills are essential for this role.
  • Customer Service: A passion for delivering exceptional customer service and a commitment to ensuring guest satisfaction.
  • Teamwork: Ability to work collaboratively with colleagues to achieve team goals.
  • Adaptability: Flexibility to work in a fast-paced environment and adapt to changing situations.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Team Environment: A supportive and dynamic team environment.

Accommodation: We offer a range of accommodation options for our team members, including free night stays in our UK hotels and 50% discount in any Accor Restaurant.

Benefits: We offer a range of benefits, including discounted hotel rates all over the world in Accor Hotels, continuously learn and develop yourself with our Accor Academy, support your wellbeing in your professional and personal lives, grow your experience anywhere, participate actively in initiatives to build a more inclusive and sustainable world, and many more benefits and perks.