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Assistant Front Office Manager

Há 1 mês

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Title: Assistant Front Office Manager

Accor Hotels is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring seamless operations and delivering exceptional guest experiences.

Key Responsibilities:
  • Coordinate all aspects of the Front Office, including Bell Desk, Telephones, and Front Desk, to ensure smooth operations and high levels of guest satisfaction.
  • Guide and manage Front Office operations during assigned shifts, providing support to colleagues during busy periods.
  • Maximize occupancy and average rate through participation in budgeting, outlook, and yield management.
  • Review arrival reports and VIPs to ensure adherence to procedures.
  • Oversee group business requirements, including room blocking, convention agendas, and special requests.
  • Assist in scheduling staff based on productivity levels and customer service needs.
  • Participate in emergency response and crisis situations to ensure guest and employee safety.
Requirements:
  • Two years of supervisory experience in Front Office.
  • Excellent guest service orientation and leadership skills.
  • Highly organized, results-driven, and flexible with work hours and assignments.
  • Impeccable professional presentation and strong communication skills.
  • Working knowledge of Microsoft Windows and Microsoft Office applications.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Complimentary meals and dry-cleaning services.
  • Exclusive discounts at Accor Hotels worldwide.
  • Access to our comprehensive benefits package, including extended health, dental, and vision benefits.

Accor Hotels is an inclusive company that values diversity and promotes equal opportunities. We welcome applications from candidates with disabilities and will provide reasonable accommodations throughout the application process.