Assistant Front Office Manager

3 semanas atrás


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Description

Mondrian is a unique hospitality experience that combines innovative design and progressive programming to create a "must-visit" destination for locals and travelers alike.

As a key member of our team, you will be responsible for overseeing and directing all aspects of front office operations, ensuring the smooth running of the department and providing exceptional service to our guests.

  • Ensure/prepare weekly, monthly forecasts as and when required and requested to do so.
  • Create and implement procedures that aid the smooth running of the department.
  • Conduct weekly and monthly departmental meetings.
  • Implement/monitor availability in all reservations systems.

Key Responsibilities:

Key Responsibilities
  • Check daily arrivals and departure reports, and VIP report, and communicate to department heads, including Front Office Managers all relevant information.
  • Record any activities of interest or problems arising in the Management Diary.
  • Ensure wake-up calls are made promptly.
  • Regularly review room availability situations and guests to arrive.

Requirements:

Requirements
  • High School Diploma or equivalent required.
  • College Degree in Business, Hospitality, or Related field preferred.
  • Experience in a public contact position, preferably in an upscale or lifestyle brand hotel.

Additional Information:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.



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