
Technical Solutions Professional
1 dia atrás
This role involves providing technical solutions to customers and internal teams.
Key Responsibilities:- Act as 2nd escalation contact for internal teams, vendors, and customers
- Manage customer relationships through operational management
- Monitor KPIs and quality performance, and address any gaps
- Support Manager in Performance Reviews and development plans
- Maintain interlock with leaders from other areas
- Expert-level knowledge of WAN, LAN, WLAN, SDWAN, SDLAN
- Familiarity with project management approaches, tools, and phases of the project lifecycle
- Experience with large-scale organizational change efforts
- Advanced/Fluent communication in Portuguese and English
- Customer-focused
- Vendor Management
- Desirable experience in Leadership roles
- Degree in Administration or Telecommunications field or equivalent experience
- Bachelor level in Engineering, Telecommunications, or Computer Science
- CCNP knowledge level desired (CCIE Advantageous)
- ITIL Foundation certificate or at least knowledge
- Minimum of 5 years of Experience in networks technology with proven records of success to deploy and support large and global customers
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