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We are seeking a skilled professional to drive product adoption and long-term success by guiding clients through all stages of implementation.
This key role will lead client onboarding, ensuring a smooth transition to using the platform. It involves developing integration playbooks for quick and effective adoption of solutions.
The ideal candidate will collaborate with internal teams to configure and customize the platform according to each client's needs. Conducting training sessions and workshops is also essential to ensure full understanding and utilization of the platform's functionalities.
The successful individual will monitor implementation progress, identify and resolve potential issues, and adjust plans as necessary. They will provide ongoing support during the integration phase, ensuring clients feel comfortable and well-informed.
This role requires strong analytical skills to analyze adoption and engagement metrics, maximizing client value.
- Proven experience managing B2B onboarding or implementation of HR, ERP, or SaaS solutions;
- Experience building and executing integration playbooks and training programs;
- Familiarity with tools such as Asana, HubSpot, Salesforce, or other CRM/project management platforms is a plus;
- Fluent English for working with global clients and internal teams.
