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Expert Incident Responder
2 semanas atrás
We are seeking an experienced Incident Management Analyst to join our team. This role involves analyzing and resolving incidents within our IT services by following incident management processes.
The ideal candidate will have a proven track record in incident management, including root cause analysis and post-mortem expertise. They should be able to focus on solving critical incidents and drive expedient resolutions.
- Respond to reported service incidents, identify causes, and follow incident management processes.
- Prioritize incidents according to their urgency and impact on the business and customers.
- Prepare knowledge articles post-incidents to assist in expedient resolutions.
- Coordinate and communicate effectively with technical teams and stakeholders throughout the incident lifecycle.
- Initiate escalation processes when incidents cannot be resolved within predefined timeframes or by initial response teams.
- Lead or participate in incident investigations and root cause analysis to identify underlying causes and recommend preventative measures.
- Log all incidents and resolutions through clear closure, categorization, and conclusion to identify and capture possible recurring failures.
A background in software development/automation is desired, as well as experience in databases, infrastructure, microservices, SQL, and a background in the financial payments industry or similar. Fluency in English is required.
We offer a dynamic and ever-evolving environment, flexible schedules, remote work options, referral bonuses, learning and development opportunities, language classes, social budgets, and more.