Empregos atuais relacionados a Incident Resolution Professional - São Leopoldo, Rio Grande do Sul - beBeeResolution

  • Major Incident Management

    1 semana atrás

    São Leopoldo, Rio Grande do Sul, Brasil HCLTech Tempo inteiro

    6 days ago Be among the first 25 applicants Direct message the job poster from HCLTech Senior Executive Talent Acquisition | Tech Recruiter at @HCLTech Responsibilities: Must understand the overall setup of IT Services and roles played by various Service Providers and demonstrate technical knowledge pertaining to two or more technology areas. Take...

  • DevOps Infrastructure Specialist

    Há 3 dias

    São Leopoldo, Rio Grande do Sul, Brasil beBeeSystemReliability Tempo inteiro R$80.000 - R$150.000

    Job DescriptionWe are seeking a highly skilled DevOps Engineer to join our team.This role offers a dynamic environment where you will oversee and maintain production systems and applications, ensuring stability and quick incident resolution.You will gain hands-on experience in designing and improving monitoring tools, troubleshooting issues, and working...

  • De-escalation Specialist

    Há 4 dias

    São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

    Requisition ID: 429828Work Area: Software-Design and DevelopmentExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T2Hiring Manager: C. Franklin CairnsRecruiter Name: Thais NadimAdditional Locations:**Please submit your CV in English. Only CVs in English will proceed in the process.***** This is a hybrid-work...

  • Business Content Development

    Há 2 dias

    São Leopoldo, Rio Grande do Sul, Brasil Sap Tempo inteiro

    **We help the world run better**At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Ariba Product Support Intern

    Há 3 dias

    São Leopoldo, Rio Grande do Sul, Brasil beBeeSupport Tempo inteiro R$38.000 - R$56.500

    We are seeking a highly motivated individual to join our team as an SAP Ariba Product Support Intern.About the RoleThe primary function of this role is to provide dependable and timely resolution for complex software issues related to Ariba solutions. This will involve working closely with cross-functional teams to identify and resolve technical issues, and...

  • Cloud Infrastructure Engineer

    Há 3 dias

    São Leopoldo, Rio Grande do Sul, Brasil beBeeDevops Tempo inteiro R$1.500.000 - R$2.000.000

    System Administration and Development RoleThis position involves overseeing the design, development, and implementation of systems and applications to ensure stability and efficient incident resolution.You will work closely with engineering, database, and network teams to improve monitoring tools, troubleshoot issues, and optimize system performance.This...

  • Delivery Manager

    Há 2 dias

    São Leopoldo, Rio Grande do Sul, Brasil Meta Serviços Em Informática S.A. Tempo inteiro

    Job Summary:We are seeking a proactive and experienced SAP AMS Delivery Manager to lead our Application Management Services for strategic clients on SAP S/4HANA.The ideal candidate is a mid-level technical professional with a solid background in SAP, combined with exceptional project management and client-facing skills.Key Responsibilities:Lead and manage...

  • Senior Developer Datasphere Integration

    4 semanas atrás

    São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **We help the world run better**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Support Agent

    4 semanas atrás

    São Leopoldo, Rio Grande do Sul, Brasil Accruent Tempo inteiro

    The **Support Agent**position provides exceptional customer service to help sustain and improve the use of Accruent's Enterprise Solutions. This will be accomplished by timely delivery of services, successful identification and resolution of issues or service requests, and through interactive customer communication.Responsibilities include working with the...

  • Product Area Lead

    4 semanas atrás

    São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **We help the world run better**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

Incident Resolution Professional

2 semanas atrás

São Leopoldo, Rio Grande do Sul, Brasil beBeeResolution Tempo inteiro R$7.100 - R$9.400
Job Title: Incident Resolution Professional

The SAP Enterprise Cloud Services (ECS) Customer Escalation team is responsible for providing timely and effective resolution to critical customer incidents. The team focuses on end-to-end customer satisfaction and retention, acting as an official input channel to ECS Delivery for prioritization of continuous improvement initiatives.

As a member of this team, you will be working with RISE with SAP customers, acting as a De-Escalation Specialist for Critical Incidents in close collaboration with the Mission Control Center (MCC). Your goal will be to bring the customer's core business processes up and running again as soon as possible. You will be responsible for critical customer situations, including definition of Top Issues and Action Plans, coordinating across different Lines of Business, and reporting back to senior management/stakeholders.

Key Responsibilities:
  • Orchestrate and facilitate processing of Very High and Business Down incidents/situations within and outside of ECS.
  • Work closely and in coordination with various units of ECS like Cloud Major Incident Manager, Manager-on-Duty and experts from various areas of ECS Delivery.
  • Create and communicate the Action Plan, solution approach, status updates and resolution to the customer.
  • Communicate to and align with internal stakeholders (e.g., ECS Delivery, MCC, Product Support, Sales, Support & Consulting, Board).