Support Agent

4 semanas atrás

São Leopoldo, Rio Grande do Sul, Brasil Accruent Tempo inteiro
The **Support Agent**position provides exceptional customer service to help sustain and improve the use of Accruent's Enterprise Solutions. This will be accomplished by timely delivery of services, successful identification and resolution of issues or service requests, and through interactive customer communication.
Responsibilities include working with the customer to troubleshoot, document, and resolve software or technical problems.
**ESSENTIAL DUTIES & RESPONSIBILITIES**
- Maintain detailed records of all internal and external customer interactions.
- Follow support processes and incident response procedures.
- Maintain a working knowledge of Accruent-supported products and technologies.
- Escalate high priority issues to senior support staff and cross-functional teams as necessary to determine and address the root cause of issues.
- Duties and technical issues may sometimes require extended work hours, including weekends and holidays.
- Consistently demonstrate Accruent's values: Customer Obsessed, Strategic, Courageous, Innovate for Impact, Inspiring, Build Extraordinary Teams, Deliver Results, Adaptable and Lead with FBS.
- Complete other duties as assigned by Accruent management.
**KNOWLEDGE, SKILLS & ABILITIES**
- Excellent verbal and written communication skills.
- Works well in a team environment as well as independently.
- Customer-centric attitude.
- Enjoys and excels at problem solving and assisting others.
- Ability to multi-task and prioritize.
- Highly organized and detail-oriented; strong organizational skills.
- Ability to make sound decisions based on customer needs and product knowledge.
- Self-motivated and able to work under pressure.
- Professional attitude.
- Excellent telephone and call management skills.
- Ability to diplomatically deal with angry/irate clients.
**DESIRED SKILLS/EXPERIENCE**
- High school diploma or equivalent required. Bachelor's degree in related discipline preferred.
- Prior experience in a software support role or role that required technical troubleshooting.
- Written and spoken English skills.
LI-NL1
LI-HYBRID
**Fortive Corporation Overview**
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

  • Specialist Technologies Engineer

    Há 3 dias

    São João da Barra, Rio de Janeiro, Brasil Nov Tempo inteiro

    Join or sign in to find your next jobJoin to apply for the Specialist Technologies Engineer role at NOV3 days ago Be among the first 25 applicantsJoin to apply for the Specialist Technologies Engineer role at NOVJob DescriptionWe are seeking a Specialist Engineer to focus on the digitization of our flexible pipeline manufacturing operations.The Specialist...

  • Specialist Technologies Engineer

    Há 3 dias

    São João da Barra, Rio de Janeiro, Brasil National Oilwell Varco Tempo inteiro

    We are seeking a Specialist Engineer to focus on the digitization of our flexible pipeline manufacturing operations.The Specialist Engineer plays a key role in the development, optimization, and continuous improvement of manufacturing processes across global production sites.The role combines technical leadership, hands-on process support, and strategic...

  • Support Agent

    Há 14 horas

    São Leopoldo, Brasil Accruent Tempo inteiro

    The **Support Agent**position provides exceptional customer service to help sustain and improve the use of Accruent’s Enterprise Solutions. This will be accomplished by timely delivery of services, successful identification and resolution of issues or service requests, and through interactive customer communication. Responsibilities include working with...

  • Customer Support Agent

    4 semanas atrás

    São Paulo, São Paulo, Brasil E-Tickets Retail KFT Tempo inteiro

    During these exciting growth times we are expanding into the Brazil online travel market to help millions of travellers to save money on flights. We are a value-driven online booking service with no hidden fees or charges.Job Summary:The Customer Support Agent will interact with the company's customers by addressing aftersales inquiries and resolving...

  • Customer Support Agent

    Há 4 dias

    São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.**Key Responsibilities**- Identify and assess customers' needs to achieve satisfaction- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution- Direct unresolved requests and issues to internal...

  • Customer Support Agent

    Há 3 dias

    São Paulo, São Paulo, Brasil Influx. Inc Tempo inteiro

    Influx builds full-service customer support teams that can flex and scale monthly.We enable companies of all sizes to deliver consistent and high-quality service 24/7.Our team is growing, and we are looking for highly competent Customer Service Agents for voice support.Job descriptionYou'll be tasked with answering customer questions. You'll need to be able...

  • Client Communication Manager

    1 dia atrás

    São Paulo, São Paulo, Brasil Vertu Agent Tempo inteiro

    Overview We are seeking a proactive and service-driven real estate professional to join our team at Vertu Agent as a Client Communication Manager. The ideal candidate has prior experience in real estate client support, is highly organized, and thrives on building strong client relationships. This role ensures every inquiry is handled with professionalism and...

  • Customer Support Agent

    Há 4 dias

    São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position. Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chat Identify and assess customers' needs to achieve satisfaction Handle customer complaints, provide...

  • Senior Finance Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Vertu Agent Tempo inteiro

    Join to apply for the Financial Accounts Specialist role at Vertu Agent Join to apply for the Financial Accounts Specialist role at Vertu Agent Get AI-powered advice on this job and more exclusive features. About The RoleWe are looking for a highly organized and detail-oriented professional to support our Finance team in managing owner accounts...

  • Customer Support Agent

    Há 3 dias

    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    **Customer Support Agent**:We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São PauloYou will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there.Are you passionate about providing an exceptional customer experience, and...

  • Agente de Customer Support Jr

    1 semana atrás

    São Paulo, Brasil Darwin Seguros Tempo inteiro

    **Sobre a vaga** Estamos à procura de um(a) Agente de Customer Support Jr para integrar a nossa equipe de atendimento e contribuir para o sucesso dos nossos clientes! Se você gosta de se comunicar, tem empatia e organização, essa vaga é para você! **Principais atividades** - Resolução de dúvidas, serviços, sinistros e reclamações através de...

  • Servicenow Support Agent

    2 semanas atrás

    São Paulo, São Paulo, Brasil Siemens Healthineers Tempo inteiro

    Do you want to help create the future of healthcare? Siemens Healthineers is a place for people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.We offer you a flexible and dynamic environment where you have the space to...