CRM Specialist

Há 6 dias


São Paulo, São Paulo, Brasil Apple Inc. Tempo inteiro
Unlock Opportunities with Apple Inc.

We are seeking a motivated CRM Specialist to join our growing business in Brazil and Chile. This role will manage key accounts, driving the performance of Apple products across sales channels.

Key Responsibilities:
  • Develop and implement CRM strategies to negotiate, plan, and execute base management projects.
  • Partner closely with account executives to identify CRM opportunities and implement strategies to support account plans and forecasts.
  • Manage marketing budgets and plan advertising campaigns, approving creatives in partnership with the marketing team.
  • Create business briefs for marketing teams to translate requirements into creative partner campaigns.
  • Develop and implement base management programs, leveraging partner CRM tools and capabilities.
  • Build insights and optimize partner campaigns to improve results, focusing on customer experience data and campaign results.
Requirements:
  • 7+ years of relevant experience driving base management projects and sales growth, preferably with CRM or growth marketing responsibility.
  • Proven experience in digital commerce, retail media, or loyalty programs.
  • Experience managing external partners, driving negotiation and implementation of programs and business projects from concept to execution, to reporting and optimization.
  • Strong problem-solving skills to identify critical issues and opportunities, evaluate options, and provide clear recommendations for sales growth.
  • Strong analytical ability to transform key performance indicators (KPIs) into actionable insights.
  • Demonstrated knowledge of base management and customer data (audience profile, segmentation, reach, impression, open rate, click-through rates, conversion).
  • Fluency in English and Spanish is required.
  • Proficiency in large-scale data analysis; expert Excel and Tableau skills required.
Preferred Qualifications:
  • Excellent interpersonal skills.
  • Detail-oriented with the ability to manage multiple tasks concurrently.
  • Bachelor's Degree or equivalent work experience.


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