Regional Operations Director
Há 4 dias
As a leader in LATAM operations, you will oversee our entire regional presence with autonomy to drive high-impact decisions. You will inspire and manage a multicultural team while forging strong client relationships.
Key Responsibilities- Ensure productivity and quality of all LATAM resources.
- Manage the employee lifecycle including hiring, onboarding, HR compliance, and performance management.
- Monitor attrition rates and implement proactive retention strategies.
- Drive employee satisfaction through engagement programs, career development, and structured feedback channels.
- Scale tech operations and delivery teams.
- Align business objectives with technical delivery.
- Provide oversight in technical discussions with clients.
- Build and maintain relationships with key stakeholders and customers across LATAM.
- Act as the primary liaison for client needs, service delivery, and customer success.
- Represent the company at local and regional events, forums, and client meetings.
- Lead daily operations ensuring efficiency, compliance, and alignment with corporate policies.
- Collaborate with cross-functional teams for seamless workflows.
- Monitor performance metrics and provide regular updates to leadership.
- Adapt and execute market-specific strategies aligned with global objectives.
- Support resource allocation and cost optimization.
- Provide local market intelligence to inform strategic decisions.
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