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Trilingual Customer Success Manager
2 meses atrás
StratApps is seeking a Customer Success Manager specializing in Cloud Platforms, with a requirement for trilingual proficiency.
This forward-thinking organization is at the cutting edge of cloud technology, revolutionizing operational methods for individuals and businesses alike.
StratApps aims to be the premier partner in cybersecurity, safeguarding the digital landscape. The company tackles significant security challenges through ongoing innovation, utilizing the latest advancements in artificial intelligence, analytics, automation, and orchestration.
By providing a cohesive platform and fostering a growing network of partners, StratApps is leading the charge in protecting numerous organizations across various cloud environments, networks, and mobile devices.
Key Qualifications for the Role:
- Relevant degree in a related field.
- Trilingual proficiency: English (minimum C1), Spanish (minimum B2).
- Certification from a recognized Cloud Service Provider, such as Amazon Web Services, Google Cloud Platform, or Azure.
- Cybersecurity certification.
- Over 5 years of experience as a Customer Success consultant.
- Minimum 2 years of experience with Cloud platforms (AWS, Google Cloud, Azure) or in cybersecurity.
- At least 2 years of experience in DevOps processes, including CI/CD pipeline management and Infrastructure as Code (IaC).
- 2+ years of experience with containerized environments (e.g., Kubernetes, Docker).
- 2+ years of experience with Infrastructure as a Service (IaaS) features, Cloud Containers, and Serverless technology.
- 1+ years of experience in implementing solutions.
- 1+ years of experience with cybersecurity and networking firms.
- 3+ years of demonstrated consulting and project management skills, effectively serving as a trusted advisor to enhance business value for clients.
- 3+ years of experience in pre-sales, account management, customer success, consulting, or similar roles focused on customer success and adoption.
- 3+ years of experience managing customer escalations, balancing expectations, and negotiating successful outcomes.
- 2+ years of knowledge of public cloud platform features and best practices.
- 2+ years of experience with a SaaS solutions provider or enterprise software company, with exposure to B2B SaaS.
Responsibilities of the Customer Success Manager:
- Facilitate adoption and accelerate integration of new cloud security products while providing real-time support and strategic guidance.
- Collaborate closely with CISOs, Security Architects, Customer Success Engineers, and Development Operations teams to deploy cloud security solutions.
- Ensure clients maximize their return on investment by swiftly implementing and operationalizing solutions to meet their business and security goals.
- Assist clients in establishing custom integrations and workflows to fully incorporate RedLock solutions into their security operations.
- Act as the primary point of contact for customer support requests, coordinating timely resolutions with engineering teams.
- Serve as a customer advocate, influencing product development and enhancements.
- Guide clients in establishing and managing their Cloud Security Change Management and Governance programs.
- Identify potential risks to client objectives and collaborate with the account team to develop risk mitigation strategies.
- Develop a thorough understanding of common business challenges faced by clients and align RedLock features with their needs.
Essential Soft Skills:
- Ability to convey technical information to non-technical audiences.
- Exceptional organizational and time management abilities.
- Self-motivated, independent thinker.
- Capacity to manage multiple tasks in a dynamic environment.
- Willingness to provide support outside of standard working hours as needed.
Benefits of Joining StratApps:
- Competitive compensation package, aligned with your experience and qualifications.
- Multicultural environment with ongoing interaction with clients and teams across the Americas.
- Continuous training and updates in technology.
- Significant opportunities for professional growth.
If you believe this position aligns with your skills and aspirations, we look forward to connecting with you.
