Customer Success Manager Architect

4 semanas atrás

Brasília, Distrito Federal, Brasil Ibm Tempo inteiro

About the Role

We are seeking a highly skilled Customer Success Manager Architect to join our team at IBM. As a key member of our organization, you will be responsible for driving customer success and growth across our global footprint.

Your Key Responsibilities

  • Deeply understand customer business and technology needs to make the adoption assets real and relevant
  • Put actions in place to drive adoption, growth, and retention of clients within your territory
  • Provide constant product feedback for improved quality and experience of the growth offerings
  • Understand the post sales adoption phase with evidence of delivering solutions into production
  • Serve and seen as a trusted technical expert by customers, communities, and IBMers
  • Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Have handled difficult customers or situations and can demonstrate resolutions
  • Willingness to take initiative and tackle things on your own
  • Ability to navigate data and people to find answers
  • Execute customer success plan to drive adoption and expansion post-deployment

Required Technical and Professional Expertise

  • Technical understanding and hands-on experience with your portfolio / product area
  • Experience with enterprise software implementations
  • Ability to show customers how to "use" the offerings to get to first productive use and proactive expansion
  • Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
  • Analytical mindset and problem-solving skills
  • Strong interpersonal relationship building and executive communications skills

Preferred Technical and Professional Expertise

  • Solid experience in Customer Success, Professional Services and/or Services and Financial Industries, Technical Sales (e.g., technology or management consulting)
  • Experience working with Red Hat OpenShift, VMWare and Hybrid Cloud
  • Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud

About IBM

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

About Being an IBMer

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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