Customer Success Professional
Há 6 dias
About the Role
We are seeking a highly motivated Customer Success Executive to join our team. As a key member of our Customer Experience organization, you will play a strategic leadership role in accelerating customer success and driving business growth.
Key Responsibilities:
- Establish trust-based relationships with key customer contacts at multiple levels.
- Collaborate with sales teams to develop customer success plans that align with both Cisco and customer priorities.
- Coordinate Cisco Services, partners, and customer teams to create a seamless path to value realization.
- Address and resolve customer issues, ensuring a positive experience and clear communication.
About You
To succeed in this role, you must have a customer-centric approach, a strong track record in driving customer success, adoption renewal, and recurring revenue growth. You should also possess excellent interpersonal skills, be able to articulate complex ideas in a relatable way, and have expertise in guiding cross-functional teams for positive customer engagement.
Why Choose Cisco?
At Cisco, we empower innovation, foster creativity, and celebrate individuality. Our inclusive culture values diverse perspectives and encourages open communication. We offer competitive salaries and benefits, including access to quality medical, dental, and vision insurance, a 401(k) plan, short- and long-term disability coverage, and numerous wellbeing offerings. Employees receive up to 12 paid holidays per calendar year, accrue 20 days of Paid Time Off (PTO), and have access to paid time away to volunteer and give back to the community.
Compensation Package:
The estimated annual salary for this role is $120,000 - $180,000, based on industry standards and location. This compensation package includes a base salary, performance-based incentive pay, and additional benefits. Cisco's sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
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