Customer Support Representative

Há 1 mês


Brasília, Distrito Federal, Brasil TIDY Tempo inteiro
About TIDY

TIDY is a US technology company that makes it easy to keep properties cleaned and maintained. Our remote team is based primarily in the US and Brazil. We have an incredible technology that helps people manage their properties digitally. Over 100,000 people have used our platform. If you want to be a part of a US-based technology company, this is your chance.

About the Role

We are looking for someone with great English skills who is excited to help our customers be successful. This is the perfect role for someone who wants to work with a remote technology company doing customer support. You will be chatting with customers in English all day, helping resolve their issues and answering their questions. So you have to like talking with people, even if they are having a bad day.

About the Hiring Process

The hiring process includes 3 steps. The 1st step is asynchronous. The 2nd step consists of two rounds of interviews. The 3rd step is an interview with the CEO of the Company.

Responsibilities

Respond to customers by chat and email who reach out using our internal tools (we will teach you this). Call customers when needed to answer their questions and concerns. We measure your success both by the number of tickets you solve (speed is important) and also by the quality of your response.

Requirements

- At least 2 years doing customer service
- Good space to work
- Good internet connection for calls with 10Mbs download, >5Mbs Upload
- Flexible vacation/break schedule, but since you are talking to US-based customers, you must be roughly on "US Time". We are hiring for the "afternoon shift" with a start between 4 PM and 5 PM, Brasilia time.

Compensation

This position is paid a salary of USD 1,000 per month.

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