Player Support Agent

Há 1 mês


Brasília, Distrito Federal, Brasil TransPerfect Tempo inteiro
Job Title: Player Support Agent

TransPerfect Gaming Division is a leading provider of multilingual video games services, dedicated to delivering world-class translation, localization, and player support solutions. Our team is seeking a dynamic and experienced Player Support Agent to join our vibrant community of over 1,000 in-house agents.

Responsibilities:
  • Plan and execute social media campaigns to engage with players on official channels
  • Create or assist in creating visual assets and copywriting for social media postings
  • Respond to live game issues and write notices on forums and social channels as needed
  • Collaborate with other GMs, Customer Support, and Community Managers to gather feedback and suggestions for game improvement
  • Monitor and report on live-service issues and player feedback
  • Monitor live-streaming channels and social media, working closely with partner influencers
  • Facilitate community moderators and serve as an internal point of escalation for agents
  • Main point of client contact
Requirements:
  • Fluency in English and Japanese
  • Experience in the video game industry, particularly in community management, customer support, QA, or related fields
  • Experience in social media management (Facebook, Twitter, Instagram, TikTok, etc.)
  • Prior experience interacting with gaming communities, forums, or user groups on social channels
  • Strong customer service ethic and excellent interpersonal communication skills
  • Writing skills for announcements and forum notices
  • Ability to act quickly on problems or communications and deliver results in a fast-paced environment
  • Creativity, curiosity, and a willingness to learn and grow
  • Professional and mature demeanor, with strong time-management and organization skills
Desired Qualifications:
  • Bachelor's degree in communications, marketing, or equivalent work experience
  • Content creation, cosplaying, or live-streaming experience within the videogame community
  • Graphic design or video production/editing skills
  • Management or team leading experience


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