Player Support Agent
Há 1 mês
TransPerfect Gaming Division is a leading provider of multilingual video games services, dedicated to delivering world-class translation, localization, and player support solutions. Our team is seeking a dynamic and experienced Player Support Agent to join our vibrant community of over 1,000 in-house agents.
Responsibilities:- Plan and execute social media campaigns to engage with players on official channels
- Create or assist in creating visual assets and copywriting for social media postings
- Respond to live game issues and write notices on forums and social channels as needed
- Collaborate with other GMs, Customer Support, and Community Managers to gather feedback and suggestions for game improvement
- Monitor and report on live-service issues and player feedback
- Monitor live-streaming channels and social media, working closely with partner influencers
- Facilitate community moderators and serve as an internal point of escalation for agents
- Main point of client contact
- Fluency in English and Japanese
- Experience in the video game industry, particularly in community management, customer support, QA, or related fields
- Experience in social media management (Facebook, Twitter, Instagram, TikTok, etc.)
- Prior experience interacting with gaming communities, forums, or user groups on social channels
- Strong customer service ethic and excellent interpersonal communication skills
- Writing skills for announcements and forum notices
- Ability to act quickly on problems or communications and deliver results in a fast-paced environment
- Creativity, curiosity, and a willingness to learn and grow
- Professional and mature demeanor, with strong time-management and organization skills
- Bachelor's degree in communications, marketing, or equivalent work experience
- Content creation, cosplaying, or live-streaming experience within the videogame community
- Graphic design or video production/editing skills
- Management or team leading experience
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