Digital Support Specialist

Há 1 mês


São Paulo, São Paulo, Brasil National Geographic Learning ELT Tempo inteiro
About the Role

We are seeking a highly skilled Digital Support Analyst to join our team at National Geographic Learning ELT. As a key member of our support team, you will play a critical role in helping our customers overcome technical challenges and achieve their goals.

Key Responsibilities
  • Provide exceptional customer support via phone, email, and chat, resolving technical issues and answering questions in a timely and professional manner.
  • Collaborate with cross-functional teams, including product development and sales, to identify and resolve technical issues.
  • Develop and maintain knowledge of our products and services, staying up-to-date on new features and technologies.
  • Identify and report technical issues and trends to inform product development and improve customer experience.
  • Participate in training and development programs to enhance technical skills and stay current with industry trends.
Requirements
  • 2+ years of experience in a technical support role, preferably in an educational or publishing environment.
  • Excellent communication and problem-solving skills, with the ability to work effectively with customers and internal stakeholders.
  • Strong technical skills, with experience in troubleshooting and resolving technical issues.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.

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