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As a key member of our support team, we are seeking a highly skilled and motivated Technical Support Specialist to provide top-notch technical assistance to our clients.
About the Role:We strive to deliver exceptional customer experiences through prompt, professional, and expert guidance. As a Technical Support Specialist, you will act as the initial point of contact for customers addressing inquiries, technical issues, and requests efficiently while ensuring timely resolutions.
Key Responsibilities:- Monitor and manage the ticketing system, ensuring all customer interactions are tracked and resolved efficiently while adhering to SLA's
- Provide expert guidance and troubleshooting to customers, guiding them through technical processes and resolving issues to their satisfaction
- Assist in documenting customer interactions and common solutions to improve knowledge sharing within the team
- Collaborate with security analysts to contribute to cybersecurity incident management
- Excellent English language skills (at least C1 for both spoken and written)
- Experience in technical/customer support preferably in the field of cybersecurity
- Strong problem-solving skills
- Customer-oriented and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
