Expert System Support Specialist

This role is perfect for an expert in system support who wants to take their skills to the next level. As a lead, you will be responsible for overseeing the operational efficiency and stability of complex application systems.

• Debug business-impacting issues by understanding intricate application systems.
• Use incident management processes and tools, application monitoring metrics, and tooling to generate reports and take corrective actions.
• Leverage your knowledge of different logging techniques to alert, monitor, and identify root causes of incidents.
• Follow standards and best practices to bring operational efficiencies, stability, and availability to the system.
• Lead planning and execution of system upgrades, migrations, and maintenance activities, minimizing downtime and disruption to operations.
• Implement continuous delivery practices to evolve and support high-quality software, bringing value to end customers as early as possible while working collaboratively with teams to build innovative customer experiences.
• Efficiently use DevOps tools and practices to deploy and run software.
• Act as a mentor for less-experienced peers through technical knowledge and leadership skills.
• Apply the latest technology thinking from our Technology Radar to solve client problems.

• Experience working in languages such as Java or .Net, with a good understanding of scripting languages like Python or Powershell.
• Good understanding of cloud platforms such as AWS, Azure, or GCP.
• Experience working with application monitoring tools like DataDog, Prometheus, or Grafana, including generating reports and taking corrective actions.
• Experience working with relational or non-relational databases.
• Experience working with CI/CD tools like Jenkins, Github, Actions, Buildkite, or Azure pipelines.
• Strong debugging and triaging skills to troubleshoot code effectively.
• Able to ensure high-quality deliverables, including bug fixes and enhancements to the existing codebase.
• Conduct system performance analysis, identify bottlenecks, and implement optimization strategies to enhance system efficiency.
• Perform predictive analysis and proactively identify issues working with development teams.
• High-level understanding of various architectures such as monolithic, N-tier, layered, microservices, and serverless.

• Enjoy influencing others and advocating for technical excellence while being open to change when needed.
• Good communication and articulation skills.
• Presence in the external tech community and willingness to share expertise via speaking engagements, open-source contributions, blogs, and more.
• Resilience in ambiguous situations and ability to approach challenges from multiple perspectives.
• Ability to influence clients on various processes, including incident management, support levels, scope of work, and communicating details to justify changes.
• Advocate for and implement cloud best practices in resource optimization, monitoring, and alerting.
• Advocate for security best practices and implementation of the same.
• Comfortable with Agile methods such as Scrum or Kanban.
• Will to be part of a rotation- and need-based 24x7 available team and handle multiple engagements.

We believe in supporting each other's growth and career development. You will have access to interactive tools, numerous development programs, and teammates who want to help you grow. We see value in empowering our employees in their career journeys.

As a leading technology consultancy, we are pushing boundaries through our purposeful and impactful work. Bring your brilliant expertise and commitment to continuous learning to join us. Together, let's achieve extraordinary results.