System Support Specialist

2 semanas atrás

Brasil beBeeSystemSupport Tempo inteiro R$60.000 - R$70.000
Key Position: System Support Expert

The ideal candidate will play a pivotal role in the efficient execution of onboarding processes, manage system tickets, and serve as a liaison between HR, IT, and end users. This position focuses on ensuring new hires experience a seamless and compliant onboarding journey.


Responsibilities
  • Expertly provide functional technical knowledge in designated process areas, along with demonstrated comprehension of key integration points across different modules and technical components.
  • Understand global templates and regional solutions designed and developed by Solution Delivery teams and resolve issues while maintaining solution integrity.
  • Perform thorough testing, including regression testing, before releasing any solution for final user validation.
  • Comprehend and adhere to ADM IT processes in performing daily tasks.
  • Understand the ADM IT Service Management process, update incident, problem, and service tickets regularly and accurately, documenting resolutions in the service management tool.
  • Design and configure minor enhancements following ADM standard configuration naming standards documents and functional design documents.
  • Provide technical input in support of audit requests when necessary.
  • Follow regulatory compliance and security standards.
  • Collaborate with process and system experts to identify and implement business process continuous improvement opportunities.
  • Offer day-to-day support for the SuccessFactors Onboarding module 20, resolving issues and responding to user queries.
  • Troubleshoot system errors, onboarding task failures, and data flow inconsistencies.
  • Monitor integrations between Onboarding and Employee Central EC.
  • Assist with configuration updates, testing, and deployment of changes related to onboarding templates, steps, forms, and workflows.
  • Manage user roles and permissions related to the onboarding process.
  • Collaborate with HR Talent Acquisition and IT teams to support continuous improvement and process alignment.
  • Generate reports and dashboards for onboarding status compliance and metrics.
  • Participate in system upgrades, regression testing, and deployment activities.
  • Provide user support documentation and training for learners and administrators.

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