Remote Support Specialist
Há 5 dias
We're seeking a talented Remote Support Specialist to join our dynamic team. This role is ideal for individuals who thrive in fast-paced environments and possess exceptional communication skills.
">About the Role:
This position involves providing world-class assistance to self-serve users, ensuring their onboarding is seamless and their questions are resolved quickly and effectively. You'll work across multiple communication channels and support systems, helping shape our support function at a critical stage of growth.
Key Responsibilities:
- Respond promptly to customer inquiries across Slack, support email, and ticketing systems, while meeting SLA targets
- Collaborate with AI-powered bots, escalating complex or sensitive issues for human resolution as needed
- Communicate clearly, empathetically, and professionally with users from diverse backgrounds
What We're Looking For:
In this role, you'll need to have:
- Previous experience in a customer support role at a software company (startup or fast-growth SaaS strongly preferred)
- Exceptional written communication skills in English
- Familiarity with tools like Slack, Intercom, Linear, Jira, Pylon, or similar support and automation systems
- Ability to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced work
Why Join Us?
As a Remote Support Specialist, you'll be part of a forward-thinking organization that's dedicated to unlocking community knowledge in innovative ways. You'll have opportunities to grow and develop your skills, working closely with a talented team that shares your passion for delivering exceptional customer experiences.
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