
Remote Technical Support Specialist
Há 4 dias
We are seeking a remote Technical Support Specialist to join our team.
About the RoleThis is an exciting opportunity for a skilled Technical Support Specialist to provide top-notch customer support and collaborate with Engineering and Product teams.
Key Responsibilities- Serve as the escalation point for complex technical customer support issues, providing solutions that meet customer needs.
- Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems, leveraging deep knowledge of the client's platform and integrations.
- Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions.
- Maintain expertise in the client's platform, APIs, and system behavior, driving continuous improvement through insights and recommendations.
- Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting and drive best practices.
- Excellent English communication skills, with proficiency in either Spanish or Portuguese.
- 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment.
- Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues.
- Excellent communication ability, translating technical details into clear explanations for customers and internal teams.
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