Technical Support Specialist

1 semana atrás

Brasil beBeeSupport Tempo inteiro US$104.000 - US$130.878

We are seeking a remote, full-time support professional to join our team. As a Technical Support Specialist with experience in Tier 3 software support, you will be responsible for investigating, diagnosing and resolving complex product and integration problems.

You will work closely with Product, Engineering and Tier 1 & 2 Support teams to ensure timely and effective resolutions to customer issues. Your work will directly impact customer satisfaction, product quality and long-term scalability of our operations.

Key Responsibilities:
  • Serve as the escalation point for Tier 2 on complex technical customer support issues
  • Troubleshoot software bugs, data anomalies, API issues, performance concerns and environment-specific problems
  • Collaborate with Engineering and Product teams to diagnose root causes, document findings and follow through on resolutions
  • Reproduce customer issues, collect logs, analyze error messages and recommend workarounds when necessary

Requirements:

  • Excellent English communication skills
  • 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
  • Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data and diagnosing back-end issues
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible work arrangements and work-life balance

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities to work with a talented team of professionals
  • Professional development and training opportunities

  • Technical Support Specialist

    1 semana atrás

    Brasil beBeeTechnical Tempo inteiro R$55.000 - R$95.000

    Job Title: Technical Support SpecialistJob Description:As a Technical Support Specialist, you will play a pivotal role in delivering exceptional customer service and support. Your primary responsibilities will include providing first-level contact support to ensure high levels of resolution, responding to and resolving customer requests related to software,...

  • Murex Technical Support Specialist

    Há 5 dias

    Brasil beBeeTechnical Tempo inteiro US$90.000 - US$110.000

    We are currently seeking a dedicated Technical Support Specialist to join our team. This role involves providing technical assistance and support to clients and internal teams, ensuring seamless execution and maximum value from the Murex platform.As a Technical Support Specialist, you will be responsible for collaborating with cross-functional teams to...

  • Expert Technical Support Specialist

    Há 7 dias

    Brasil beBeeSupport Tempo inteiro US$40.000 - US$50.000

    Technical Support Specialist PositionWe are seeking an expert Technical Support Specialist to provide exceptional technical assistance via calls, chats, and emails. This role is ideal for someone with a passion for the tech industry and a desire to work in a multicultural environment.The successful candidate will be responsible for providing top-notch...

  • Technical Support Specialist

    Há 7 dias

    Brasil beBeeTechnical Tempo inteiro R$80.000 - R$100.000

    Job Title: Technical Support SpecialistJob Summary:We are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide technical assistance and support to customers, troubleshoot complex software infrastructure, and maintain a solid knowledge of Linux environments.Responsibilities:Support and troubleshoot complex...

  • Technical Support Specialist

    1 dia atrás

    Brasil beBeeCustomer Tempo inteiro R$15.000 - R$25.000

    Technical Support Specialists with commercial focus required to join our team in Bogotá, Colombia.The nation's leading interaction company seeks talented individuals with technical and sales skills.Prior experience as a Customer Service Specialist in BPO or sales is preferred.Key Responsibilities:Deliver excellent customer serviceProvide tech support and...

  • Technical Support Specialist

    1 semana atrás

    Brasil beBeeServiceDesk Tempo inteiro R$7.200 - R$9.600

    We are seeking an experienced Technical Support Specialist to join our team. This individual will play a crucial role in delivering exceptional end-to-end support to our customers.About the Role:Partner with technology groups and end-users to ensure timely analysis, resolution, and reporting of incidents.Collaborate with cross-functional teams to identify...

  • Technical Support Specialist

    1 semana atrás

    Brasil Magentrix ?Partner Management & Customer Management? Tempo inteiro

    Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team About Magentrix: What we're all about: Collaboration. We aim to improve collaboration. In...

  • PaaS Technical Support Specialist

    Há 3 dias

    Brasil beBeeSolutions Tempo inteiro US$65.000 - US$95.000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist with expertise in Platform-as-a-Service technologies to join our team.This role requires high-level technical support and sustaining engineering services to ensure maximum uptime and reduced IT costs for enterprise customers.Key Responsibilities:Provide direct support to...

  • Technical Support Specialist

    2 semanas atrás

    Brasil Magentrix ✨Partner Management & Customer Management✨ Tempo inteiro

    Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team About Magentrix: What we're all about: Collaboration. We aim to improve collaboration. In...

  • Technical Support Specialist for Cloud Computing

    1 semana atrás

    Brasil beBeeCustomerSupport Tempo inteiro US$80.000 - US$120.000

    Job Title:Technical Support Specialist for OpenShiftDescription:Are you an experienced support specialist looking to advance your career in the field of cloud computing? We are seeking a highly skilled individual to join our team as a Technical Support Specialist for OpenShift.As a member of our team, you will provide technical support and assistance to...