
Electrical Support Expert
1 dia atrás
We are seeking an experienced Technical Support Specialist to join our team in a remote capacity. As a key member of our support team, you will be responsible for providing exceptional technical support via phone and email to our clients.
Key Responsibilities:
- Provide timely and effective technical assistance to clients through various communication channels.
- Identify and resolve technical issues related to hardware, software, and networking equipment.
- Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction.
- Develop and maintain knowledge of new technologies and products to stay up-to-date with industry trends.
- Excellent English language skills (written and spoken).
- Minimum 2-4 years of experience in technical support or a related field.
- Strong understanding of electrical concepts (Amps, Volts, Watts, load balancing) and experience working with electricians, contractors, or technically-minded customers.
- Proficiency in Google Workspace, Help Scout, Pipeline Deals CRM, and QuickBooks.
- Flexible schedule and work-from-home arrangement.
- Opportunity to work in a multicultural, multilingual environment.
- Comprehensive training and professional growth opportunities.
Our organization provides secure technical, customer support, and CX services to tech companies globally. We value diversity, equality, and inclusivity in the workplace.
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