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Support Solutions Expert
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Are you a problem-solving enthusiast with a passion for technology and complex problem resolution?
Magentrix is seeking a Technical Support Specialist to join our growing team of experts who can think outside the box and deliver outstanding customer support.
This role combines solution engineering expertise with creative problem-solving to ensure customers get the most out of their experience.
About the Role- Provide expert-level technical support for software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver exceptional customer service at every interaction
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- You're a fast thinker who thrives in dynamic environments
- You have a knack for thinking outside the box
- You're naturally curious and enjoy deep investigation
- Join a growing, innovative company
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
- Remote work flexibility
