Expert Customer Solutions Advisor
Há 3 dias
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.
Job Responsibilities:- Provide proactive and reactive support to customers, partners, and internal teams.
- Troubleshoot and resolve issues related to accounts, documents, billing, and access.
- Manage communications with customers across phone, chat, Salesforce, and Jira.
- Use internal tools and proprietary systems to resolve queries and track customer issues.
- Identify bugs and improvement opportunities and advocate for customer experience enhancements.
- Promote products and services through consultative support conversations.
- Meet or exceed service level targets and support KPIs.
- Serve as a customer advocate by surfacing insights and patterns to internal stakeholders.
- Bachelor's degree or equivalent professional training.
- Excellent verbal and written communication skills.
- Self-motivated, collaborative, and meticulous with strong time management skills.
- Experience in technical customer support for SaaS or web-based applications.
A dynamic work environment where you can make a meaningful impact and contribute to our mission of making the world more agreeable.
We are committed to building trust and fostering an inclusive culture where every team member has an equal opportunity to succeed.
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