Key Customer Advisor

Há 3 dias

Brasil beBeeCustomerSuccess Tempo inteiro R$90.000 - R$120.000

We're looking for a skilled professional to join our team in Brazil. This is a high-profile, client-facing position where you'll serve as a trusted advisor to our customer base and develop long-term relationships.

You'll be collaborating with product, engineering, sales, support, and other functions throughout the post-sales customer journey, driving value and creating successful onboarding, adoption, enablement, expansion, and renewal experiences.

As a key player, you will:

  • Manage complex client relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases.
  • Cross-functionally collaborate with sales, support, and product teams to ensure alignment and enhancements on customers' needs and priorities to deliver exceptional experiences.
  • Monitor customers' health metrics, identify potential risks or issues, and develop strategies to mitigate them.
  • Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices, and ongoing product-driven sessions.
  • Maintain proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization.
  • Act as an advocate for customers within the company, advocating for their needs and driving enhancements to our products and services.

Requirements:

  • 3+ years of proven experience working in customer success roles.
  • Demonstrated ability in leading onboarding and renewal processes for complex products and environments.
  • Technical background skills with the ability to understand and effectively communicate complex concepts.
  • Strong problem-solving skills.
  • Highly organized with the ability to multitask effectively.
  • Willingsness to travel 30% of the time, with previous experience working globally with large B2B customers, including C-level executives, preferably in the government sector.
  • Excellent English proficiency and exceptional verbal and written communication skills, combined with outstanding presentation skills suitable for both technical and non-technical audiences.

Skills:

  • Customer Success
  • Account Management
  • Relationship Building
  • Communication
  • Problem-Solving
  • Leadership

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