
Customer Experience Technical Expert
2 semanas atrás
Job Title: Customer Experience Technical Expert
**About the Role:**
We are seeking an experienced technical professional to join our team as a Customer Experience Technical Expert. This role will be responsible for providing top-notch support to our global customers, handling complex technical inquiries and ensuring seamless interactions with our SaaS platform.
**Key Responsibilities:
- Diagnose and resolve intricate technical issues related to our SaaS platform and its API-based functionalities.
- Collaborate with internal teams to escalate and resolve complex issues efficiently.
- Maintain and update the knowledge base by documenting solutions, FAQs, and troubleshooting guides.
- Monitor and respond to support tickets, emails, and live chat inquiries within defined SLAs.
**Requirements and Qualifications:
Essential Skills and Experience:- A minimum of 5+ years of hands-on experience providing vendor support at Tier 2 or above.
- Proven experience working with SaaS platforms that rely on API-based integrations in a technical support or related role.
- Strong understanding of API technologies, including the ability to read and debug HTTP requests and responses.
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