Technical Solutions Expert

Há 22 horas


Brasil beBeeCustomer Tempo inteiro US$90.000 - US$120.000

At Singular, we are looking for a skilled Senior Product Support Escalation Engineer to join our team.

The role requires a passionate problem-solver who thrives in fast-paced environments, embraces challenges, and is committed to delivering exceptional customer experiences. As a technical voice for customers, you will tackle complex issues and shape how our product evolves.

  • Be the primary technical support contact for customers, partners, and internal teams.
  • Troubleshoot complex technical issues and drive resolutions.
  • Partner with Product, Engineering, and QA to improve product functionality.
  • Provide expert guidance on SDK integration and deployment.
  • Mentor team members with your deep technical expertise.
  • Advocate for customers by bringing feedback into product discussions.
Requirements:
  • 4+ years in technical product support (B2B/SaaS preferred).
  • Hands-on experience supporting software in production environments (Mobile & Web).
  • Strong skills in scripting, SQL, APIs, HTML, and debugging tools.
  • Experience in mobile advertising analytics or AdTech is a plus.
  • Excellent problem-solving, analytical, and communication skills.
Why Work with Us?

Work with world-class customers and products.

Be part of a fast-growing, innovative company.

Collaborate with talented, global teams.

A culture that values creativity, ownership, and customer advocacy.



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