Client Solutions Expert

Há 4 dias

Brasil beBeeAccount Tempo inteiro R$60.000 - R$100.000
Technical Account Manager

As a Technical Account Manager, you will be the key representative of our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of our solutions.

You will work closely with the team to provide high-quality service and support, such as technical consultation and quick troubleshooting.

  • Advise on technical support and product adoption for clients in line with pre-sales, post-sales, and renewal processes
  • Work closely across different teams to provide prompt and professional troubleshooting for any technical challenges faced by clients
  • Ability to stand in the client's shoes and dedication to drive high-level client satisfaction
  • Perform regular technical account reviews, product trainings, and on-site visits to provide insights and analytics for clients
  • Assist clients in their upgrades and migration by providing technical support to ensure long-term success
  • Be the trusted technical advisor our clients seek and work with our product and engineering teams to manage clients' feature request prioritization
  • Proactively advocate for our product adoption by identifying opportunities in which our product can better fit with clients' needs and technology

Requirements:

  • Minimum Bachelor's degree in Computer Science, Computer Engineering, or related field
  • Minimum 3 years of Technical Account Management, Sales engineering, or Support engineering experience in the B2B enterprise Software / SaaS / payments industry
  • Good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL
  • Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
  • Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audiences

Why This Role Matters:

This role is crucial in ensuring the successful implementation and adoption of our solutions by our clients. As a Technical Account Manager, you will play a key part in building strong relationships with our clients and providing them with exceptional service and support.

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