Customer Success Expert
1 semana atrás
Job Title:
Customer Success Expert
We are seeking an accomplished professional to excel in our Customer Success team. As a valued member, you will collaborate with prominent clients from the United States and Europe, driving pioneering digital solutions.
We are committed to fostering a nurturing work environment, recognized by our certification as a Great Place to Work. You will have opportunities for professional growth, development, and a chance to make a significant international impact.
We offer the flexibility of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.
Key Responsibilities:
- Fluency in Portuguese and strong English communication skills
- 2+ years in Customer Success, Support, or SaaS roles
- Familiarity with Zendesk or similar support platforms
- Experience using CRM tools (Zoho CRM is a plus)
- Ability to host and facilitate webinars or online training
- Passion for customer education and lifecycle engagement
- Strong documentation and knowledge-sharing mindset
- Process-oriented with a drive to identify improvements and automation
- A collaborative team player with a desire to help build something from the ground up
Benefits:
- Nurturing work environment certified as a Great Place to Work
- Opportunities for professional growth and development
- Remote work flexibility for a work-life balance
About the Role:
This role requires a skilled professional with a passion for customer success and technology. If you are driven, collaborative, and dedicated to delivering exceptional results, we encourage you to apply.
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