
Electrical Technical Support Specialist
1 dia atrás
We are seeking an experienced technical support specialist to join our team on a part-time basis. As a senior level technical support professional, you will be responsible for providing exceptional customer service via calls and emails to resolve complex technical inquiries.
Job Requirements- C1 English Communication Skills: You should possess excellent spoken and written English communication skills to effectively interact with customers.
- Tech Support Experience: A minimum of 2-4 years of experience in technical support, field service, or related technical roles is required.
- Electrical Concepts: Strong knowledge of basic electrical concepts such as Amps, Volts, Watts, and load balancing is essential.
- Communication Skills: Experience communicating with electricians, contractors, or technically-minded customers is preferred.
- Familiarity with Construction Plans: Familiarity with construction plans or wiring schematics is an added advantage.
- Technical Skills: Experience with Google Workspace and Help Scout (or similar ticketing systems) is highly desirable.
- Interpersonal Skills: Excellent interpersonal skills to work effectively in a team environment are required.
- Flexible Schedule: A flexible schedule that allows you to work independently is available.
- Remote Work Option: The opportunity to work fully remotely from anywhere in the world is offered.
- Inclusive International Environment: You will be part of an inclusive international environment where diversity is valued.
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