
Technical Support Engineer
Há 3 dias
We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have excellent communication skills, technical knowledge, and experience in providing top-notch support to clients.
Key Responsibilities:
- Provide timely and effective technical support via various channels, including calls, emails, and chats.
- Own and resolve technical issues, ensuring high customer satisfaction.
- Gather data and information to resolve complex technical inquiries.
- Maintain up-to-date records of failures, maintenance activities, and bugs.
Requirements:
- Excellent English communication skills (at least C1 level for spoken and written).
- 2-4 years of prior experience in technical support, field service, or related technical roles.
- Strong knowledge of basic electrical concepts, including Amps, Volts, Watts, and load balancing.
- Experience communicating with electricians, contractors, or technically-minded customers.
- Familiarity with construction plans or wiring schematics.
- Experience with Google Workspace, Help Scout, or similar ticketing systems.
- Excellent interpersonal skills.
Nice to Have:
- Strong troubleshooting and problem-solving skills, attention to detail.
Benefits:
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
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