Digital Support Specialist
Há 1 mês
Purpose of Position: The Support Consultant role involves working as part of a team to assist publishers and advertisers in using our bespoke interface and related systems, ensuring high-quality customer service. This responsible position provides high-level Technical Support, testing, and administration to maintain client accounts.
Key Tasks:
- Resolving tickets raised via our internal ticketing system
- Providing Technical Application Support to internal colleagues, publishers, and advertisers via email, phone, and ticketing system
- Identifying technical issues/bugs and escalating as appropriate
- Administering a knowledge base used internally and externally
- Testing new developments and features
- Acting as an intermediary between Account Managers and Developers
- Providing high-level training to internal colleagues
Skills & Expertise:
- Experience in a customer service role
- Problem-solving skills
- Understanding of web languages such as HTML, ActionScript, and JavaScript
- Knowledge of processes and procedures and their application
- Ability to meet attendance standards and establish effective working relationships with managers and employees, as well as working with external suppliers
- Desirable knowledge of writing MySQL queries
Our Offer:
- Flexi-Week and Work-Life Balance: Prioritizing your mental health and wellbeing, offering a flexible four-day Flexi-Week at full pay, with no reduction to your annual holiday allowance, and paid special leaves
- Remote Working Allowance: A monthly allowance to cover part of your running costs, along with support in setting up your remote workspace
- Flexi-Office: An international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
- Development: An extensive training suite, Awin Academy, covering a wide range of skills to nurture your professional and personal development
Awin is proud of our dynamic, social, and inclusive culture. Diversity and Inclusion are paramount to us, and we welcome all backgrounds, identities, and experiences.
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