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Travel Experience Manager

2 meses atrás

São Paulo, São Paulo, Brasil Ten Group Tempo inteiro
About the Role

We are seeking a highly skilled and experienced Travel Experience Manager to join our team at Ten Group. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our members receive the highest level of service.

Key Responsibilities
  • Member Engagement: Develop and maintain strong relationships with our members, understanding their needs and preferences to provide personalized support and guidance.
  • Onboarding and Support: Professionally onboard new members, providing them with a seamless and tailored experience that sets them up for success.
  • Service Delivery: Ensure that all interactions with members are handled in a professional and courteous manner, meeting or exceeding their expectations.
  • Performance Metrics: Monitor and report on key performance indicators (KPIs) to measure the success of our services and identify areas for improvement.
  • Continuous Learning: Stay up-to-date with industry trends and best practices, attending training and development opportunities to enhance your skills and knowledge.
  • Collaboration and Communication: Work closely with our leadership team and other departments to ensure seamless communication and collaboration.
Requirements
  • Experience: Proven experience in luxury services, travel consulting, or a related field.
  • Education: Higher education in Tourism or a related field.
  • Skills: Excellent verbal and written communication skills, with a focus on active listening and empathy.
  • Technical Skills: Proficiency in preparing travel materials, such as presentations and marketing materials.
  • Soft Skills: Strong problem-solving, creativity, negotiation, and sales techniques, with a critical thinking approach.
  • Attitude: A 'can-do' mindset, with a willingness to take on new challenges and responsibilities.
Commitment to Diversity

We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees. We believe that a diverse and inclusive team is essential to delivering exceptional customer experiences and driving business success.