Travel Assistant

Há 2 dias


São Paulo, São Paulo, Brasil Br 500 Assessoria Tecnica Atene Brazil Tempo inteiro

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, with over 1,600 expert professionals located in 27 countries.

We offer a comprehensive suite of services under two primary brands: Newland Chase, a subsidiary focused on global immigration strategy and advisory services, and CIBTvisas, the market leader for business and travel visa services.

Opportunity at CIBT

We are seeking a dynamic Travel Assistant to join our team. As a key member of our team, you will provide exceptional customer service to our clients, driving satisfaction and acting as a brand ambassador.

You will work closely with world-class visa and immigration experts, learning in a dynamic and collaborative environment. Our team uses industry-leading technology solutions to deliver high-quality services.

Responsibilities

As a Travel Assistant, you will:

  • Provide detailed information on available services to clients, assisting them in making informed decisions.
  • Analyze customer requests and make recommendations based on specific travel needs.
  • Take ownership of the process from start to finish, proactively communicating with clients and resolving issues.
  • Engage with clients, providing updates and informing them of any status changes.
  • Be evaluated on quantitative metrics, including order completion, downgrades, and client satisfaction scores.
  • Understand travel document requirements and utilize tools to ensure efficient processing.
  • Promote best practices and quality control, following policies and procedures.
  • Work closely with other areas to support ongoing improvements and provide input into strategic plans.

Requirements

We are looking for someone with:

  • Proficiency with computer software, particularly Outlook.
  • Aptitude for learning new programs and commitment to data integrity.
  • Ability to handle high volumes while maintaining attention to detail.
  • Experience in client-facing travel, hospitality, or embassy/consulate relations is highly desirable.
  • Previous high-touch case management experience is preferred.
  • Intermediate English Skills.

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